Acceptance
How often the AI output is good enough first time, as a share of all units.
Moves it Raise it and the AI lane gets cheaper through rework alone: fewer rejected outputs to redo. Review minutes are paid on every unit regardless.
Read it Measure it on real units before you trust it. It is the number people overestimate most.
Where to find it Sample twenty recent outputs and count how many needed no edit. Your review queue or approval log usually holds this already.
Minutes unaided
How long one person takes to do one unit without AI, start to finish.
Moves it It sets the scale of everything: the person lane, the ceiling and the saving all grow with it.
Read it Use an average over a normal week, not the best case. Include the interruptions.
Where to find it Time a few real units, or take the team's own estimate. A ticket or helpdesk system with a handling time field already holds the average.
Review minutes
How many minutes someone spends checking one AI output before it is used.
Moves it Every minute here is paid at the reviewer rate on every unit, accepted or not. It moves the AI lane fast.
Read it If it is near the ceiling, the saving is fragile. Review time rarely appears in a business case, and it should.
Where to find it Ask whoever checks the output, or time three reviews. Count the checking that happens, not the checking in the process document.
Reviewer rate
The fully loaded cost per hour of whoever checks the AI output.
Moves it Often a more senior person than the one replaced, so the AI lane buys a dearer hour than it saves.
Read it Review minutes outweigh acceptance only when review time per unit, at the reviewer's rate, exceeds the expected rework cost. Check the ranking.
Where to find it Name the reviewer first, then take their rate from payroll the same way as the hourly rate. Guessing the reviewer is where this goes wrong.
Minutes with AI
How long a person takes on one unit when AI drafts it first and they finish and check it.
Moves it The gap to minutes unaided is the whole hybrid saving. Close the gap and Augment disappears.
Read it Measure it after the novelty wears off, not in the first week.
Where to find it Nowhere yet, unless a pilot ran and logged it. Otherwise run ten units with the AI draft in front of the person and time them.
Rework factor
How much more it costs to fix a bad AI output than to do the unit fresh, as a multiple.
Moves it Above one, every rejected output costs more than never having used AI. It multiplies with low acceptance.
Read it Usually above one: the error has to be spotted before it can be fixed. Keep it honest.
Where to find it Ask someone who has fixed a bad one. Spotting the error, deciding, and redoing it is usually 1.2 to 1.6 times fresh work.
Hourly rate
The fully loaded cost per hour of the person doing this unit today.
Moves it It scales the person lane and, through the assisted minutes, the hybrid lane. Higher rates make AI lanes look better.
Read it Salary plus employer costs, tooling and overhead. Not the gross salary divided by hours.
Where to find it Payroll has the gross salary. Your accountant or finance system knows the employer add-on; about 1.3 to 1.5 times gross, over roughly 1,600 working hours.
Volume
How many of these units happen per month.
Moves it It multiplies every per unit saving into the yearly figure and decides whether the build ever pays back.
Read it Low volume is the usual reason a real per unit saving is still not worth a project.
Where to find it Your ticket, CRM or invoice system counts these already. Use last month, or an average of three when the work is seasonal.
Model cost per run
The model and tool cost of one run, in your currency. Derived from tokens and the list price when you pick a model.
Moves it Usually the smallest term in the whole model. Doubling it rarely changes the verdict.
Read it If the verdict hinges on this number, look at acceptance and the rework cost first. They dominate.
Where to find it Your provider's invoice, or leave it to us: pick your model in All numbers and we derive it from the published price.
Runs per unit
How many model runs one unit really takes, counting retries and prompt iteration.
Moves it It multiplies the model cost per run. Assuming exactly one run per unit flatters the AI lanes.
Read it Check your logs. One and a half runs per unit is common; one is rare.
Where to find it Your provider's usage log shows calls per day. Divide by the units done that day: retries and re-prompts are the difference.
Build cost
The one-off cost to build the AI lane: engineering time, integration and the pilot.
Moves it It sets the bar to clear and the payback. Spread over the volume it becomes a cost per unit.
Read it Include the pilot and the people who will do it. A cheap build with an expensive pilot is not cheap.
Where to find it Ask whoever would build it for a rough quote, or price your last comparable integration. Nobody else has this number; it does not exist in a system.
Maintenance
Monthly upkeep of the build: prompts, monitoring, fixes.
Moves it Spread over the horizon like the build cost. It is left out of the ranking: its measured effect is small and in practice it tracks the build.
Read it Plan for it from day one. A model that is never maintained is a model that quietly degrades.
Where to find it Nobody has this yet. Ask whoever will run it what a month of upkeep costs; a day or two of an engineer is typical.
Subscriptions
Seats and tools the build needs every month, added to maintenance before the engine runs.
Moves it A flat cost spread over the volume. It hurts low volume cases most.
Read it Count only the seats the AI lane needs, not the ones people already had.
Where to find it Your card statement or the vendor's billing page, which lists every seat by month. Finance can tell you which of them existed before this build.
Value per unit
What one unit earns, for revenue roles. It turns cost per unit into a return on the money spent.
Moves it It does not change which lane is cheapest. It adds a reading: what the unit brings in as a multiple of what it costs.
Read it Use it for sales and revenue roles. For cost centres leave it empty.
Where to find it Revenue divided by units, from your CRM or invoices. For a lead, the average deal value times the conversion rate.
Tokens in per run
The prompt, the context and the input itself, in tokens, for one run.
Moves it Multiplied by the input price per million tokens. Long context and big documents push it up fast.
Read it Measure a few real runs. Typing your own count makes the model cost yours.
Where to find it Whoever runs the model reads it off the usage block in any API response. Your provider's usage page has the monthly totals. Roughly 750 words is 1,000 tokens.
Tokens out per run
What the model writes back, in tokens, for one run.
Moves it On most models an output token costs several times an input token, so a verbose model costs more than a long prompt.
Read it Short structured outputs are cheap. Long reasoning traces are not.
Where to find it The same usage block, output tokens. With nothing built yet, take a typical answer's length in words and multiply by 1.3.
USD per 1M in
Your own input price in USD per million tokens, negotiated or measured.
Moves it Replaces the list price for the input side of the model cost.
Read it Only use it when you actually pay it. Otherwise pick a list model and keep the published tag.
Where to find it Your contract or your provider's invoice. If you pay list price, pick the model instead and the published figure is used.
USD per 1M out
Your own output price in USD per million tokens.
Moves it Replaces the list price for the output side of the model cost.
Read it Same rule: only a price you actually pay.
Where to find it Your contract or the provider's invoice, the same place as the input price. Output is billed separately and usually costs more, so never copy one into both.
Exchange rate
The rate that converts the USD list price into the page currency. Only the model price converts; your amounts never do.
Moves it It scales the model cost per run and nothing else. Switching currency drops a typed rate.
Read it The ECB reference rate is used unless you type your own. After 90 days a published rate becomes an assumption.
Where to find it The ECB publishes euro reference rates every working day, and the page names the one we used. Type your own only when your provider bills you differently.